Service Agreement
Versatile Cleaning Company Terms & Conditions
By using this website to book service, you agree to comply to be bound by these terms &
conditions. If you do not agree to these terms & conditions, do not book a service with us.

Booking Confirmation
Booking service online doesn’t guarantee you a spot for that date/time. You will be
contacted by email or phone with a confirmation.

To reserve your cleaning date and time, a deposit of $70 will be applied. This fee is NON-
REFUNDABLE but deductible to the total cleaning price.

Cleaning Crew
We always work with teams of two, occasionally more cleaners may be needed due to the
complexity of work or busy schedule. We do our best to limit the rotation of cleaners in your
home while still providing sufficient cross-training for our cleaning technicians.

Our cleaners have been rigorously background screened prior to working with us, you can
rest assured all our staff has integrity and is held accountable.

Right to Refuse Service
We reserve the right to deny and/or terminate service because of safety concerns,
inappropriate or uncomfortable situations, weapons on-premises, severe clutter and
disconnected utilities.

Our cleaners have the choice to leave if the home is in an extremely unsanitary condition or
they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may
refuse service on the spot & you will be charged the cancellation fee.

Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we
ask that you take a few minutes to tidy up to allow the cleaners easy access to the
areas/surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners
to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for
the additional time.

Add-On Services
These services are available for an extra charge:
• Clean Interior Windows & Sills
• Detail Blinds
• Detail Baseboards
• Dishes
• Clean Inside Kitchen Cabinets
• Clean Inside Oven
• Clean Inside Fridge
• Sweep Inside Garage
• Patio Cleaning
• Pets

We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency
& safety reasons, if your pet becomes anxious or presents a safety concern, Versatile
Cleaning Company reserves the right to remove its cleaners from your home.

Our cleaners are instructed not to enter a house if they believe an animal is a threat, pets
may behave differently if a family member is not present. If the removal of our cleaning
technician is due to aggressive pets, our cancellation policy will apply.

Service Fees
Please remember we give these instant prices based on years of experience, but we may
adjust the price based on the actual condition of the house. To ensure there are no
surprises when we arrive & find that the job will require extra time, we’ll call you to let you
know if we are unable to reach you, the crew will have to leave & you will be charged the
cancellation fee.

We reserve the right to re-evaluate rates at any time based on the time it takes to perform
our service to meet the client’s standards, Versatile Cleaning Company will contact the
client to discuss price or service revisions if the cleaning time differs drastically from the
original bid.

Payments
To reserve your cleaning date and time, a deposit of $70 will be applied.
Payments must be made on the day of cleaning by check, cash, or credit card.

Refund Policy
We do not offer refunds. We have built our business providing our clients with the best
possible service available, still, we realize that we are human, things will from time to time
get missed, should this happen by email or call us within 24 hours & we will rectify the error
at no charge.

Recurring Service Discount
Recurring discounts start AFTER the first cleaning service, if you skip cleanings so that your
cleaning’s frequency is lower than what you were set up for, your price will be increased to
the pricing level for the lower frequency

Rate Increases
Clients’ cleaning rate adjustments may be made at any time during the year should there
be changes to the frequency of the client’s established service schedule or home or living
situation: remodel, change of address, number of people living in the home, a significant
addition of furniture, etc.

Lockouts
The client shall make the service location accessible to Versatile Cleaning Company
personnel on the scheduled service day. If the team is locked out of the Client’s home,
every effort will be made to establish contact with the Client to arrange for entry into the
home, if contact is not made within 20 minutes of the arrival of the cleaning team, the
scheduled cleaning will be skipped & you will be charged $70 late cancellation fee. This fee
is necessary to compensate the cleaners for unexpected lost revenue & time travel. To
avoid the fee, provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations
Service reliability is extremely important because we reserve time, especially for you, we
request that you give us a minimum of 48 Hrs. advance notice if you need to cancel or
reschedule for any reason to avoid incurring a $70 cancellation fee.

Alarm
If your home is equipped with a security system, please ensure that it is in off position or
call our office with the code & proper directions for use. If the code should change, please
let us know so you do not incur a lockout charge.

Use of Homeowner’s Vacuum
If you request to use your vacuum, we will not assume or accept any liability for damage to
the unit. Since we are not responsible for the maintenance of the vacuum, we will not be
responsible for any repairs to it. This is important because if the vacuum is not in working
order when we arrive to clean your home, we will not be able to perform any vacuuming of
carpet & hard floor surfaces.

Cleaning Supplies
We provide the equipment & products needed to thoroughly clean your home, if you require
us to use green cleaning products only, please let us know before we start the service.

If you require us to use your cleaning supplies, note that we are not responsible for any
damage associated with those products. When this request is made, we ask that you have
the cleaning chemicals & supplies ready so we can perform our cleaning service as
efficiently as possible.

Items We Cannot Clean
Mold removal is a specialty; we cannot be liable for any mold-related risks in clients’
homes.

We cannot clean hoarding homes or areas containing any animals & humans’ body fluids,
blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

Unreachable Areas & Heavy items
For safety & liability reasons our cleaners can’t climb higher than three step ladder or work
outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like
cleaning behind heavy objects, please move prior to cleaning.

Breakage/Damage & Loss Policy
While an occurrence is rare, the possibility of breakage or damage is present while we
clean. Our cleaners exercise reasonable care when cleaning your home, we carry
insurance for damage or breakage caused by our cleaners.

We are not liable for damage that is caused by normal wear & tear, improper installation of
an item in your home, artwork, collectibles, or family heirlooms not disclosed during the
booking process, these items include but are not limited to the following

Artwork, Collectibles & Family Heirlooms
These items are expensive & impossible to replace, the client should point out such items
to us before starting service, please advise us how you would like your fragile items to be
handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items.
Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window
We schedule our cleanings in an order that requires the least amount of driving time in an
effort to maintain low prices & avoid trip fees. If you require a specific time, we will make
every effort to accommodate your request, however, no time is guaranteed.

Due to the unpredictable nature of our business & unforeseen circumstances, traffic jams,
weather, mechanical problems, allow us the flexibility of scheduling our cleaning between
8:00 am & 4:00 pm.

We generally do not run more than 30 minutes earlier nor more than 45 minutes later than
the scheduled appointment time, if we are running late, we will call you and/or text you.

Holidays
Versatile Cleaning Company does not do holiday visits.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following
holidays will be observed:

• Thanksgiving
• Christmas Eve
• Christmas Day

• New Year Eve
• New Year

Inclement Weather
We will be closed for business when weather conditions prevent Monmouth County School
Districts from opening.

Key Release
Client keys are coded & stored inside a locked cabinet to which only the managers of
Versatile Cleaning Company have access.

In the event the client chooses to leave a door unlocked or place a key under a mat or any
other unsecured place for the cleaners to enter the home, Versatile Cleaning Company will
not be held liable for any damages or theft to the client home.

Upon termination/cancellation of services, Versatile Cleaning Company shall return any
client key(s) in its possession no later than 48 hours after termination of services or the
next business day.

Non-Solicitation of Versatile Cleaning Company Cleaners
As our customer, we ask that you agree not to solicit for hire any of our cleaning cleaners to
work directly for you. Our professional cleaners are background checked, their references
verified & have completed comprehensive cleaning training. Significant time, resources &
money are invested in each new employee before we allow them to enter our customers’
homes.

Governing Law
Any claim relating to the Versatile Cleaning Company website shall be governed by the laws
of the State of New Jersey without regard to its conflict of law provisions.

We have made every effort to design our website to be useful, informative, helpful &
honest, hopefully. We have accomplished that & would ask that you let us know if you
would like to see improvements or changes that would make it even easier for you to find
the information you need.

Versatile Cleaning Company reserves the right to change these terms & conditions at any
time without prior notice to you.

Last Updated: 11/23/2025